General Terms and Conditions
Events company: This is event is run by Castiglione Arts and Culture
Terms and Conditions are Binding: Tickets to the Event are sold or given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T&Cs). By purchasing an Event ticket you agree to be bound to the Event T&Cs.
Directions of Event Staff: You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.
Event Tickets:
Entry to the Event Site will be granted with presentation of:
- a valid bar-coded ticket; or
- a valid bar-coded print-at-home PDF ticket; or
- a valid bar-coded Passbook ticket (electronic ticket on mobile device), issued by an Authorised Ticketing Agency, to be exchanged for a wristband upon entry.
An Authorised Ticketing Agency means each of: (1) Flicket Ltd (Flicket); and (2) any independent ticketing outlet as authorised and approved by the Promoter.
Ticket Restrictions: You agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of Promoter;
- be re-sold or offered for resale at a premium (including via online auction sites) or;
- used for advertising, promotion or other commercial purposes (including competitions and trade promotions)
or;
- used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.
If an Event ticket is used in breach of this condition, the Event ticket may be cancelled without a refund and the bearer of the Event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action.
Smoking Policy: Non-smoking venue
Recording and Photography of the Event by Promoter: you consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by Promoter and/or any of its authorised representatives and contractors in any medium or context without further authorisation by, or compensation to you.
No Animals: animals are not permitted at the Event Site. Service animals are permitted.
Drugs: If you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event Site and may be referred to police.
Signage: You are not permitted to display trading signs on the Event Site without prior written consent of Promoter.
Your Personal Information: Pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless you tell us otherwise, Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1993. If you have any questions about how Promoter will handle your personal information please contact info@castiglione.com.au . Please note that all payment information is handled by Stripe and subject to their T&C, no information on Credit Cards is collected or stored by Flicket Ltd.
Promoter’s Liability: The services provided by Promoter will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise - all such injury loss or damage to person or property is at your own risk.
Indemnity: You agree to indemnify Promoter and owner and/or lessee of the Event Site against any loss or damage
Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T&Cs.
Release: To the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.
Risk:
Entry to the Event Site is at your own risk. Without limiting the generality of this:
- appropriate footwear and clothing must be worn at all times at the Event Site;
- you must not mosh, crowd surf or stage dive;
- ear plugs should be worn if necessary.
To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Enforceability: Any provision of these Event T&Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.
Online Ticketing Support: If you are experiencing difficulties with purchasing a ticket or the ticketing page, please
Contact: 9:00am – 7:00pm NZT (Monday – Sunday)
Email: support@flicket.co.nz
Email: info@castiglione.com.au
Refund and Cancellation Policy:
In the event of cancellation or postponement due to weather, all tickets will be refunded or a transfer to the new date offered.
Once purchased, your ticket(s) and any transaction fees and charges will not be refunded or exchanged, except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Events in Australia.
Should the Event be cancelled or rescheduled, you may be entitled to a refund as provided in the Live Performance Australia Ticketing Code of Practice. To the extent permitted by law, neither the venue nor the Presenter is responsible for any expenses incurred by you, for example, cost of travel including car parking, childcare and accommodation if the Event is cancelled.
There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T&Cs or if you decide not to attend the Event. You are responsible for checking the age minimum for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site.
Environment: Promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site. Be waste and water-wise - thank you.
Prohibited Items: Prohibited Items include but are not limited:
• Air horns.
• Weapons or explosives of any kind (including potential missiles).
• Illegal substances.
• Animals (excluding service dogs such as guide dogs and police or emergency service dogs).
• Fires and open flames.
• Flammable liquids.
• Drones or other remote control devices.
• Kites or sky lanterns.
• Any other item deemed by Event staff (in their discretion) to be dangerous or offensive or potentially dangerous by Event organisers.
